top of page

Resume

Experience

2022 - Present

Performance Expert

Achieve Institute

United States (Remote)

  • Consulting and coaching various brands and organizations for increased performance.

  • Ex. helped regional director at Wireless Company

  • increase their stores' walk-in traffic by 30% by coaching the leader and their team through actions that drive repeat and new business.

  • Assist sales team with acquiring new clients

  • Utilize adult learning principles to facilitate both face to face and virtual training sessions

  • Lead group call discussions with both domestic and international clients 

  • Practice situational adaptability and high decision quality for unpredictable customer requests

  • Excel in administrative duties such as customer-centric written communications, scheduling, and travel to client locations.

  • Provide one-on-one coaching to clients on all levels (associate to executive level) and effectively communicate ideas, recommendations, and possibilities for their challenges

  • Created assessment, training plan, and measurements for Achieve Practitioner Program

  • Coaching Leadership Training Managers

  • Consulting for Change Management/Project Management

  • Foster customer relationships to extract business insights and create learning strategies

2021-2022

Org Effectiveness Manager/Change Management

Verizon

Atlanta, GA

  • Responsible for capability building (employees navigating change, leaders leading through change, and practitioners driving change)

  • Internal consulting services (change management, team alignment, and organization design) .

  • Partner with client to analyze current state vs. future state. Create overall strategy using data collected via stakeholder surveys, scoping calls, and change management tools.

  • Guide clients toward the best solution and drive the change plan forward in partnership with project managers, SVP's, and HR.

  • Facilitate the following workshop : • Conscious Inclusion & Anti-Racism Co -Creator • Trust Team Building (Creator) • Leading Through Change • Thrive Through Change • Leading Through Change & Disruption • Team Vision Workshop • Team Mission Workshop • Director and Above New Leader Integration • 

  • Key Contributions :

    • Created multiple workshops for Team Interventions

    • Guided various SVP's and teams through Pulse Action planning

    • Collaborated with Communications team to gamify Gallup Pulse Action planning for team oriented lift in engagement scores

    • Authored and executed various change plans throughout the Global, Network & Technology department at Verizon

    • Conscious Inclusion & Anti-Racism workshop designer DE&I Strategy

    • Thought partner for various initiatives throughout Global Technology Services

    • Core team memberEmployee Engagement initiatives for over 40,000 employees 

    • Co-Champion for emerging leaders' program

    • Certified 360 Coach

2007-2020

Leadership Development/Facilitator/Presenter/Sales Coach

Verizon

Maryland/RVA/Atlanta

​Certified to teach the following courses:

  • Master Trainer for Conscious Inclusion & Anti-Racism (Member of Core Team)

  • Leading/Living Our Values (Member of Core Team)

  • Unconscious Bias (Member of Core Team)

  • Recruiting at Verizon (Member of Core Team)

  • Ally Skills for Leaders

  • Ally Skills for Individual Contributors

  • Leading Through Change

  • Presentations Skills 2.0

  • Leading at the Speed of Trust

  • Mastering Your Emotional Intelligence 2.0 (Member of Core Team)

  • Writing Advantage (Franklin Covey)

  • Presentation Advantage (Franklin Covey)

  • 7 Habits of Highly Effective People (Franklin Covey)

  • 5 Choices for Extraordinary Productivity (Franklin Covey)

  • Leading Across Generations (Franklin Covey)

  • Leading Change

  • Problem Solving

  • Storytelling

  • Learning to Use Your Behavioral Style (DISC)

  • Coaching for Optimal Performance

  • Coaching for Growth & Development

  • Building Inclusive Teams

  • Leading High Performing Teams

  • So You Want To Be A Manager (Emerging Leaders Program)

Education

2024 - Present

Columbia International University

PhD Organizational Leadership

Dissertation Topic:  New Leaders’ Lived Experiences During Times of Organizational Change: 

A Phenomenological Study

2018-2020

Southern New Hampshire U

Masters in Organizational Leadership

Program covered the following topics

  • Talent & Workforce Development

  • Social Media Marketing

  • Consulting

  • Total Rewards

  • Leading Change

  • Responsible Corporate Leadership

  • Economics for Business

  • Strategic Human Resources Management

  • Math & Statistics for Business

  • Human Behavior

2016 - 2018

Bellevue University

Program covered the following topics

  • Adult Learning Principles

  • Cybersecurity 

  • Business Administration 

  • Coaching

  • Effective Leadership

  • Talent Management

  • Instructional Design

Bachelors in Adult Education

Professional skillset

Entrepreneurial Mindset

Leadership Development

Presentation & Facilitation 

Change Management

Languages

English (native)

bottom of page